eCARE SUPPORT

As a forward thinking organisation and in order to provide a maximum return on investment Etellect offer an unrivalled after sales service

For a single monthly payment entitles our clients to a number of unique support and aftercare benefits Inclusive within our monthly support package are the following features.

  • Automatic updates of our core technologies as they are released, this includes updates to our core eCMS, InstantReach and eTrade modules.
  • Priority support to fix any application Issues. There will be a same day response to any critical system failure and a next working day response time to standard client enquiries.
  • Telephone support within working hours and email support out with. Access to Etellect’s Online Project Management Tool and ticketing system
  • Consultation in the development of Etellect IQ and InstantReach roadmaps

At Etellect we believe our after sales support package eCare is second to none and provides our clients with piece of mind that their eBusiness is being supported by a professional and fully certified eBusiness.

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