Case Study

Streamlining the events management processes for the Scottish Patient Safety Programme

Scottish Patient Safety Programme (SPSP) are an integral part of the NHS in Scotland, providing learning for front line help staff across the organisation. This learning is disseminated through face to face training events. They organise, on average, 2 events per month, attracting anything from 100 to 800 members from the Western Isles to the Scottish Borders. The biggest challenge for the business was managing their membership and multiple events and all the specific requirements related to that event, from dietary requirements to capture of data right through to badge printing.

Solution Overview

Integrated booking and scheduling engine
Integrated multi-diary management
Advanced Real-time Business Intelligence Dashboard

Problem solved!

SPSP identified Etellect’s eMembership as the one-stop solution for their needs. The system was intuitive, provided full management and reporting information and the ability to download all the specifics for the event at the touch of a button. It enabled them to capture full details on everyone who attended the event, download event attendee requirements in advance and manage these via the system, manage cancellations and unsubscribes and print full colour badges in advance of the day, all at the touch of a button.

With so many events to run, SPSP wanted a simple event management system to manage their registrations, capture contact details, provide the facility for attendees to detail their specific requirements and enable staff to manage these prior to the event and fully automate the production of name badges. Their biggest drivers were time management and cost reduction.

eMembership is an excellent membership and events management platform. It provides everything we need in one place! Etellect has been instrumental in helping us streamline our processes around membership and event management and their tool has ensured we achieve our drivers of cost reduction and time management. The team at Etellect are fantastic, they resolve issues quickly and seamlessly. They help guide us through the evolution of technology and suggest ways that we need to change to stay on top of our game. We are currently updating our event management processes to bring in iHub and are working with Etellect to develop a new solution.

Victoria Edmond, SPSP

Visit The Scottish Patient Safety Programme

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