Improving processes, creating happy customers
The Shower Doctor

Setting the standard the supply of shower parts and accessories

Established in 1993 to focus on shower repair realising that many perfectly good showers were being consigned to the scrap heap. Often the average plumber or electrician had little knowledge of how they worked or had difficulty locating and obtaining spare parts. The Shower Doctor was started to remedy this and since then has grown into a multi-million pound turn over business, satisfying customer the length and breadth of the country and more recently overseas.

Solution Overview

Advanced Real-time Business Intelligence Dashboard
Full customised ecommerce shopping experience
Integrated payment system for credit cards and PCI compliant storage
Full order and return management
Intelligent Stock and Warehouse Management

A solution, apart from the rest

Etellect, drawing on its experience in the development of bespoke shopping cart solutions, designed and implemented a spare part search function and parent / part viewing platform. The website required to support many different manufacturers and product configurations with over 50,000 spare parts requiring to be readily queried by the customer. Etellect worked closely with The Shower Doctor to develop a simple to use mechanism for them to manage the stock and product pricing information that required to be updated frequently.

The recent move to eAutomate is a considerable step, replacing the entire back office function with a fully integrated, connected solution. Stock control, warehouse management, shipping, call centre operations, multi-channel sales, picking and packing have all been re-engineered to become automated and integrated with a singular aim, to improve and enhance the customer experience.

The Shower Doctor approached Etellect in 2008, having outgrown then existing website. Their website was struggling to cope with the complexity of the shower parts being stocked and it became clear that a more bespoke solution would be required in order to grow the business further. The accounting system was also feeling the strain and there was a considerable amount of data re-entry required to manage customer orders.

As the business grew we bought a number of software packages to do different things. Every one was guaranteed to speak to the next one but of course, they didn't.

George Thompson, Managing Director, The Shower Doctor

Power in the customer's hands.

Giving the customer direct control and visibility over their entire online shopping experience is key to ensuring The Shower Doctor stays one step ahead of their competition. If a customer wants to cancel an order online, they can, if they want to return an item, this is all initiated and managed through a simple online and connected process. With the rapid development and industrialisation of ecommerce marketplace it is important that any business serious about online sales and growth can differentiate themselves in the market and do this efficiently and organically. With the power of eAutomate as a class leading online automation solution, The Shower Doctor can and is doing just that.

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Knowledge is powerful

Our platform offers the best value when we get to look inside your business. You know your business better than anyone and we have the software and knowledge to give you the edge. Talk to us about our free, no obligation business automation assessment.