Customer Service Management
The all in one customer management solution with automation
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Call centre solutions for a streamlined customer experience
Whether you are managing the customer call-centre experience for a retail offering, product or service it is imperative that customers have a seamless customer experience. At Etellect, we focus on giving your customers the best customer experience through their interaction with your Call Centre platform.
Business Intelligence and Analytics
Business Intelligence and Analytics
Ensure you have the intelligence and analytics of all customer engagements to drive your business forward through fully integrated Business Intelligence integration.
Customer Database Management
Customer Database Management
Manage all your customer records through our integrated CRM platform which fully controls your contact and customer information.
Ecommerce
Ecommerce
Provide your customers with an excellent customer buying and returns experience through our eCommerce solution.
Marketing Automation
Marketing Automation
A built-in marketing automation tool will ensure your customers are automatically kept up-to-date with information as it is generated, providing new and existing customers an enjoyable and connected experience.
Payment Solution
Payment Solution
A full integrated payment solution, EPayment from Etellect links with all major UK acquirer banks and automates the management of all payment activities.
Mobile First
Mobile First
Ensure your customers can engage with your call centre on a mobile or tablet device to access their account details, seamlessly contact your organisation, buy products and receive automated communications as they are created.
Scheduling Software

Make your staff work smarter using our automated workforce scheduling software. Ensuing your staff arrive at the right place at the right time are the key drivers to making you customers happy and drive efficiencies within your business.

eWorkforceâ„¢ scheduling automatically generates the most efficient workforce schedules and deploy individuals where they are needed. Using our drag-and-drop visual schedules, calculated travel times and visually mapped estimates to generate efficient daily, weekly, monthly or yearly schedules for your workforce. Plan customer appointments or site jobs in real time.

These automated processes enable your business to react immediately to emergencies and monitor your service levels with a SLA dashboard. Not only can you schedule your employees and contractors based on skill level but you can apply automated maintenance schedules for the equipment you are responsible for.

Humans and computers working in perfect harmony
Adding intelligent process automation, to any people-centric process, removes the burden and cost of having your staff deliver low value administrative tasks, freeing them up to focus on higher value more creative activities.
Like what you see?
Our technology solutions are designed for more established businesses and organisations that are struggling to maintain customer experience with existing systems and integrations. If you believe your business or organisation could benefit from our innovative digital solutions, we would love to hear from you. Why not contact us today to setup a free discovery meeting? Only when we understand the challenges you face, can we make a difference.
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