Insurance Automation
Engage customers and streamline your process
Tailored Solutions for Insurance Customers
Insurance and Policy Management
Insurance and Policy Management
Manage all your customer insurance and policy records
Claims Management
Claims Management
Provide your customers with an excellent and seamless experience when managing claims.
Automate your underwriting process
Fraud detection
Fraud detection
Detect fraud on your claims and transactions using our platform to analyse the data and react instantly to unusual patterns or suspicious circumstances. Helping you to mitigate risk, by alerting you to fraudulent claims and suspicious behaviour.
Payment Solution
Payment Solution
A full integrated payment solution, EPayment from Etellect links with all major UK acquirer banks and automates the management of all payment activities.
Ensure you are always on top of your insurance business performance with our standard and customisable reporting function.
Custom CRM with Intelligence built in
CRM, or customer relationship management, is a widely used terms that has come to be seen as one of the four corner stones of a digital transformation process. The concept is simple, get a single database to fully control and manage your contact and membership information.  eAutomate has embraced this idea fully but moved things forward by extending this principle to all aspects of the system.

We don't just stop there - we've added automation right at the system core. This means that information is not only able to be modified and controlled by the member or administration team, but eAutomate also has direct control to continually manage, update and optimize this information.

Every member interaction with the system adds to the information store and is immediately available for use by any of the automated system processes. Thousands of micro-processes work in harmony to provide a seamless and intelligent experience for each member. It's simple in concept but complex in execution. Membership automation truely unified with each member's personalised journey.  eAutomate is the Membership CRM for the digital age.
Integrated ECommerce
Almost all membership organisation are now benefiting from eCommerce in some or another. Subscription management or selling merchandise online are now seen as essential features from any modern membership management system. eAutomate has a powerful enterprise eCommerce module that supports this right from the go, however, it offers much more in addition.

eCommerce is actually intrinsically linked to many aspects of the membership experience, from having integrated Direct Debits, or credit card payments automated is only one of the many features that makes eAutomate stand out from the crowd. Etellect's sister solution ePayment is fully integrated with eAutomate to provide a fully PCI compliant integrated payment engine.
Content management that scales seamlessly
Content management has been around for sometime now, giving the freedom for administrators to publish information directly to the membership. What eAutomate does is take this power and supercharge it!

The principle is simple and expansive. Enter content once and use it anywhere. We consider content king and should be treated with the respect it deserves.  The key to this level of operation is how well this information is handled and how easily it can be presented to the user.

If a news article or blog entry is created, it immediately becomes accessible to the marketing engine and can be targeted directly to the member via the core personalisation algorithms. Omni-channel automation right from the start and executed seamlessly.  Intelligent management of all content delivered to the right member, at the right time, in the correct format.  It's as simple as that really.
Event Automation
Most, if not all membership organisations, run annual conferences or are required to run regular events. Providing an integrated solution that can manage this activity tends to be difficult, either requiring extensive customisation of existing systems or integration to a stand alone event management system.

This can lead to disconnected information sources and can become difficult to manage. There also tends to be a need to take payment and for a number of stake holders to be involved, each with a different event perspective and need. eAutomate, with its integrated automation engine, ensures events run smoothly and keep each delegate informed with their own personalised agenda, both in the run up to the event and during.

The connected experience is achieved by using the event information in an intelligent and connected way. All communicates sent are done so with the most relevant and up to date information. Each connection point with delegate is controlled and executed efficiently. Even during the event itself, the delegate is given a personal update of what activities they're booked into and what they can even expect for lunch.

It's event management done right, its what eAutomate was designed to do.
Intelligent Workflow and Automation
At its core, eAutomate has a powerful multi-threaded, multi-task automation engine. This is the heart and soul of the automation framework and what makes eAutomate so powerful.

Tasks are fully self determining, that means they essentially manage themselves.  Deciding when they can execute and when they need additional information to enable them to continue processing. If you consider the idea that each member is likely to require different interactions at different times, why would you force them through the same automated workflow?  It doesn't make sense and leads to a disconnected and inefficient experience. eAutomate frees the member from the constraints of traditional rule based workflows and re-writes the rule book with how systems should interact and engage with their human counterparts.

In essence, eAutomate becomes directly responsible for the delivery of the membership services. It's what we call intelligent membership automation and it will change how membership organisations interact with their membership going forward. What's really exciting is the prospect of what what your organisation can achieve if released from the daily administration operations that are much better left to the autobots.
Humans and computers working in perfect harmony
Adding intelligent process automation, to any people-centric process, removes the burden and cost of having your staff deliver low value administrative tasks, freeing them up to focus on higher value more creative activities.
Like what you see?
Our technology solutions are designed for more established businesses and organisations that are struggling to maintain customer experience with existing systems and integrations. If you believe your business or organisation could benefit from our innovative digital solutions, we would love to hear from you. Why not contact us today to setup a free discovery meeting? Only when we understand the challenges you face, can we make a difference.
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